About CXMLaB

We live in an age of the always connected customer. With the help of new technologies, we can make deeper and more meaningful connections with our customers.

Data and Analytics
Neeraj Pratap

It is time for Data Fabric instead of Data Silos

Conventional data integration is no longer relevant for real-time connectivity, self-service, automation, and organisation-wide digital transformations. Today, many organisations are able to collect data from various sources, but they are

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Change Management
Neeraj Pratap

The Next Act for CMOs

I have been reading with great interest about how the role of the CMO is changing and evolving. The base data used in all the headlines is alarmist. Sample some

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MarTech
Neeraj Pratap

The Digital Identity Crisis!

I have encountered numerous instances where people face an identity crisis, but in the last few months the ‘digital identity’ crisis has been the most talked about. I typically relate

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High Five of customer experience
Neeraj Pratap

Podcast with Maneesh Sharma

Country Manager, Github India A technologist with a 20 year professional journey of conceptualising , building, marketing, selling & supporting technology products. Previously worked at SUN Microsystems, SAP, WizIQ.com, Adobe. An entrepreneur

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Published Articles