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Re-imagining Customer Experience in 2022 – From FOMO to JOMO

The world around us has changed very rapidly and so has consumer behaviour.

Neeraj Pratap Sangani1 min read
Re-imagining Customer Experience in 2022 – From FOMO to JOMO

The world around us has changed very rapidly and so has consumer behaviour. From the fear of missing out (FOMO) to the joy of missing out (JOMO), the pandemic has pressed the reset button for most of us. It has redefined our relationships, beliefs, value system, and priorities. CXOs and Marketers really will have to rework their go to market strategies…

 

Read more at: https://economictimes.indiatimes.com/news/company/corporate-trends/re-imagining-customer-experience-in-2022-from-fomo-to-jomo/articleshow/90045216.cms