Digitisation has led to the democratisation of the customer experience like never before. Its impact was already felt in 2019 but going forward it will show a huge delta change.…
Posts tagged as “trends”
Technology and transformation now go hand in hand. The words have become synonymous and are used interchangeably. It’s almost like there is a technology assault on our senses and sensibilities.…
The pace of change in customer behaviour is huge. A lot of this is enabled by technology and customer bench marking of experiences now cuts across categories. Competition can be…