Customer Experience Management

In the age of the always-connected customer it is the experience that will build the brand and drive value 

Change Management
Neeraj Pratap

Leading with creativity, not technology

The idea of leading with creativity and not technology coming from a professional who is offering Martech solutions as one of his key services might sound blasphemous. But meeting after

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Customer Experience
Neeraj Pratap

Top 10 CX quotes to imbibe in 2020

It’s been a few years that Customer Experience has taken centre stage. But beyond lip service what is the real action on the ground? In my mind CX is hijacked

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