Change Management
It is a discipline that is here to stay forever. It requires a mindset and cultural shift.

Managing change in these fast and dramatically evolving times is a huge challenge for any organization. Change management is now a continuous need and each organization must have a change management strategy and process. At the leadership level aligning people and the organization are key, and at the operational level the importance of technology and automation in business and business processes cannot be stressed upon enough. 

The Next Act for CMOs
I have been reading with great interest about how the role of the CMO is changing and evolving. The base...
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The New Abnormal - Dynamic Strategy Planning
The new normal is passe. We are today living a life we never imagined 16 months back. No doubt every...
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The change makers in a game-changing 2021
There are too many articles and too many people talking about the top trends in marketing, technology,...
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Lessons in leadership
Management lessons in leadership from the US Presidential elections
We all know that for an inquisitive mind, leadership lessons can be learnt from anyone and in the most...
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Leading with creativity, not technology
The idea of leading with creativity and not technology coming from a professional who is offering Martech...
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Retailers need to re-invent and rebuild their business in real-time
In early May 2020, when I spoke to the owners of one of the biggest fashion brands in the country, they...
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Don'tbe delusional disruptions are here to stay cxmlab
Don't be delusional about disruptions, they are here to stay
Management teams across businesses and industries are furiously having online meetings, discussions and...
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Character in times of crisis - cxmlab
Character in times of COVID-19
It has been an unprecedented week. We have been aware of the danger for some time now and have been moving...
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change cxmlab
Change Management is as much about staying the course as it is about pivoting
Look around any corporate house, manufacturer, service provider and one theme that resonates across is...
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4IR cxmlab
How technology is the only certainty (for the future)
The mood in corporate India has been muted (that’s an understatement). Ok. The mood in Corporate India...
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