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Posts tagged as “customer experience”

The Digital Identity Crisis!

Neeraj Pratap 0

I have encountered numerous instances where people face an identity crisis, but in the last few months the ‘digital identity’ crisis has been the most talked about. I typically relate…

The Data Analytics Reboot : Is pre-Covid19 data irrelevant?

Neeraj Pratap 0

We live in strange times in complicated times. We also now live in a world that is driven by digital and data and analytics. The data that we collect is supposed to help us take decisions that will help the customer decide in favour of our product at the timing of his choice. But as we reflect today, this is the old-fashioned world (albeit, not so long back in the March of 2020).